Privacy Policy for OmniCrawl by DocMap Inc.

Effective Date: 29 May 2025

DocMap Inc. ("DocMap," "we," "us," or "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use OmniCrawl (the "Service")—our universal web‑scraper API and related websites, applications, and services. It also describes the choices available to you regarding our use of your information and how you can access and update it.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Scope

This Privacy Policy applies to personal information processed by DocMap Inc. in connection with the Service, including information we collect when you:

Create or manage an account
Submit payment information or purchase a subscription
Interact with our website or API endpoints
Communicate with us via email, support chat, social media, or other channels

2. Information We Collect

Category	Types of Data	Purpose
Account Information	• Email address • Display name	To create and manage your OmniCrawl account
Credentials	• Account password	To authenticate you and secure access to the Service
Payment & Billing Data	• Cardholder name • Billing address • Payment method details (processed by Stripe; we never store full card numbers)	To process subscription fees, refunds, and billing inquiries
Technical & Usage Data	• API usage metrics (e.g., endpoints called, rate‑limit counters)	To operate, secure, and improve the Service, generate analytics, and detect abuse
Log Data	• Application logs (errors, warnings, debug information)	For troubleshooting, audit, and security monitoring
Website Content Processed for You	• HTML and other content scraped from URLs you submit	To fulfill your requests
Support & Communications	• Emails or other messages	To respond to inquiries, provide customer support, and improve our offerings

We do not intentionally collect sensitive personal data (e.g., health, biometric, or governmental identifiers). Please refrain from supplying such data via the Service.

3. How We Use Your Information

We use the information we collect to:

Provide the Service – create your account, authenticate you, and deliver scraper results.
Process Transactions – manage subscriptions and payments via Stripe.
Maintain Security – detect, prevent, and respond to fraud, abuse, and security incidents.
Improve & Develop – analyze usage patterns, fix bugs, and add new features.
Communicate – send transactional emails (e.g., receipts, service updates) and, with your consent, occasional product announcements.
Comply with Legal Obligations – satisfy applicable laws, regulations, and contractual requirements.

We rely on the following legal bases (where applicable): performance of a contract, legitimate interests (e.g., security, product improvement), consent (for marketing), and compliance with legal obligations.

4. How We Share & Disclose Information

We disclose information only as described below:

Service Providers – Supabase (authentication & database), Stripe (payment processing), cloud infrastructure and logging providers, who process data on our behalf under contractual confidentiality and security obligations. We may also share web data during scraping with OpenAI, Anthropic, Google AI, and Fireworks AI as part of our AI scraper.
Legal & Safety – to comply with law, court orders, or protect the rights, property, or safety of DocMap, our users, or the public.
Business Transfers – in connection with a merger, acquisition, reorganization, or sale of assets. We will notify you of any such change.

We do not sell or rent your personal information.

5. Cookies & Similar Technologies

We use essential, first‑party cookies to:

Maintain authentication state (session cookies)
Protect against cross‑site request forgery (CSRF)

These cookies are required for the Service to function and cannot be disabled. We do not use third‑party advertising or tracking cookies.

6. Data Retention

Account & Subscription Data: retained while your account is active.
Payment Records: retained for at least seven years to comply with financial regulations.
Scraped Content: stored and deleted upon request.
Logs: stored and deleted upon request.

7. Data Security

We employ some industry‑standard safeguards to protect information.

Despite our efforts, no transmission or storage system is 100% secure. Please use strong, unique passwords and notify us immediately if you suspect unauthorized account activity.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete personal information we hold about you
Object to or restrict certain processing
Receive a copy of your data in portable form
Withdraw consent at any time (for marketing communications)

You can exercise these rights by emailing ty.phamswann@docmap.dev.

9. International Transfers

DocMap is headquartered in the United States. When you use the Service from other regions, your information may be transferred to, stored, and processed in the U.S.

10. Children's Privacy

OmniCrawl is intended for users who are at least 18 years old (or older where required by local law). We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will indicate the latest revision. Material changes will be communicated via email or prominent notice within the Service before they take effect.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DocMap Inc.
Email: ty.phamswann@docmap.dev

Last updated: 29 May 2025